{"title":"Update your billing details","slug":"support-portal-billing","url":"https://support.storeconnect.com/articles/support-portal-billing","url_markdown":"https://support.storeconnect.com/articles/support-portal-billing.md","subtitle":null,"summary":"Keep the tax details, billing address, and accounts payable contact that StoreConnect invoices against current, and find your invoices and payments.","type":"Help_Documentation","video_url":"","keywords":"billing, billing details, tax number, ABN, VAT, GST, business number, business entity type, banking details, billing address, accounts payable, invoice email, invoices, payments, finance contact","last_modified":"2026-10-07T05:47:34+0000","body_markdown":"Use this process to keep your billing details current. The **Invoice email** matters most: it is where invoices and statements are sent. \n\n## Before you start\n\nYou need the **Billing** permission on your portal user. If the page is not available to you, ask an admin at your company to grant it. See [Manage who can access the support portal](support-portal-users).\n\n## Update your billing details\n\n1.  Go to **Billing**.\n2.  Enter or edit **Financial information**:\n\n    -   **Tax number (ABN / VAT / GST)** — your tax registration number.\n    -   **Company / business number** — your company registration number.\n    -   **Business entity type** — your legal structure, such as `Privately Held` or `Nonprofit Organization`.\n    -   **Banking details** — the account for receiving payments or refunds.\n\n3.  Enter or edit the **Billing address** with the address of your legal entity: **Street**, **City**, **State / region**, **Postal code**, and **Country**.\n4.  Enter or edit the **Accounts payable** contact details, which is where invoices, statements, and billing information are sent:\n\n    -   **Contact name**\n    -   **Contact phone**\n    -   **Invoice email**\n\n    :::warning\n    Make **Invoice email** a monitored address, ideally a shared finance mailbox rather than one person's. Invoices and statements go only to this address.\n    :::\n\n5.  Select **Save changes**.\n\nYour changes appear immediately on the page.\n\n## Find your invoices and payments\n\n**Invoices \u0026 payments** at the bottom of the page is where your billing history appears. If it is empty, nothing has been billed against the account yet.\n\nFor a copy of an invoice, or a question about a charge, email [accounts@storeconnect.com](mailto:accounts@storeconnect.com).\n\n## How the charges are calculated\n\nThis page records who StoreConnect bills and where. For what you are charged and when, see [StoreConnect fees and billing structure](storeconnect-billing), and [Track your shared success fees](support-portal-shared-success) for order volume and the fee on it."}