{"title":"Manage your company details","slug":"support-portal-company-details","url":"https://support.storeconnect.com/articles/support-portal-company-details","url_markdown":"https://support.storeconnect.com/articles/support-portal-company-details.md","subtitle":null,"summary":"Update your company name, phone, website, description, and Salesforce production Org ID in the support portal, and see who receives admin and billing notifications.","type":"Help_Documentation","video_url":"","keywords":"company details, company information, company name, company phone, website, company description, Salesforce Org ID, production org id, org id, communication preferences, admin alerts, billing recipients, notifications","last_modified":"2026-10-07T05:47:34+0000","body_markdown":"Use this process to keep your company's information current in the StoreConnect support portal. The **Salesforce production Org ID** recorded here is what links your account to your production org, so support can find the right org when you raise a case.\n\n## Before you start\n\nYou need the **Admin** permission on your portal user to change company information. If the fields are not available to you, ask a colleague who has admin access, or see [Manage who can access the support portal](support-portal-users).\n\n## Update your company information\n\n1.  Sign in to the [support portal](sign-in-to-the-support-portal).\n2.  Go to **Company details**.\n3.  Update any of the following under **Company information**:\n\n    -   **Company name**\n    -   **Company phone**\n    -   **Website**\n    -   **Company description** — a short description of your company, visible internally for context.\n    -   **Salesforce production Org ID** — associates your StoreConnect-managed account with your production org.\n\n4.  Select **Save changes**.\n\nYour changes appear immediately under **Company information**.\n\n:::tip\nYour 15-character Salesforce Org ID is in Salesforce Setup, under **Company Information**. [Granting support access to your Salesforce org](granting-support-access-to-your-salesforce-org) walks through finding it.\n:::\n\n## Who receives admin and billing notifications\n\n**Communication preferences** on this page lists two groups:\n\n-   **Admin alerts** — everyone who receives administrative notifications.\n-   **Billing recipients** — everyone who receives invoices and billing notifications.\n\nBoth lists are read only here. They are generated from the per-user **Admin** and **Billing** permissions, so you change who appears in them by [changing that person's permissions](support-portal-users), not on this page."}