{"title":"Update your profile","slug":"support-portal-profile","url":"https://support.storeconnect.com/articles/support-portal-profile","url_markdown":"https://support.storeconnect.com/articles/support-portal-profile.md","subtitle":null,"summary":"Change the name, phone numbers, title, and bio on your StoreConnect support portal profile, and find out how to change a locked sign-in email address.","type":"Help_Documentation","video_url":"","keywords":"my profile, profile, contact details, first name, last name, phone, mobile, title, bio, support portal profile, change email, sign-in email, locked email, update details","last_modified":"2026-10-07T05:47:34+0000","body_markdown":"Use this process to keep your own contact details current in the StoreConnect support portal. The support team uses these details when they follow up on your cases.\n\n## Update your details\n\n1.  Sign in to the support portal and go to **My profile**.\n2.  Update any of the following:\n\n    -   **First name** and **Last name** — both are required.\n    -   **Phone** and **Mobile** — the numbers support can reach you on.\n    -   **Title** — your job title.\n    -   **Bio** — a short description shown alongside your name in support replies.\n\n3.  Select **Save changes**.\n\nYour updated details appear immediately on **My profile**.\n\n## Changing your email address\n\n**Email** is read only. Your sign-in email is locked once you have signed in, because it is the address your single sign-on provider authenticates. To change it, contact support through [Log a case](storeconnect-support).\n\n## Updating your company's details instead\n\n**My profile** covers only your own details. Your company name, website, and Salesforce production Org ID are on a separate page, covered in [Manage your company details](support-portal-company-details)."}