{"title":"Track your shared success fees","slug":"support-portal-shared-success","url":"https://support.storeconnect.com/articles/support-portal-shared-success","url_markdown":"https://support.storeconnect.com/articles/support-portal-shared-success.md","subtitle":null,"summary":"Review the orders shared success is charged on, filter them by date and store, export them to CSV, and dispute an order you believe should not be counted.","type":"Help_Documentation","video_url":"","keywords":"shared success, shared success fee, order volume, SS fee, SS rate, dispute, dispute an order, export CSV, order export, test orders, fee calculation, order totals, billing","last_modified":"2026-10-08T21:27:56+0000","body_markdown":"Use this page to see exactly which orders your shared success fee was calculated on. Every order counted appears here with its own fee, so the total can be reconciled line by line against an invoice.\n\nFor how the fee itself is defined and when it is charged, see [StoreConnect fees and billing structure](storeconnect-billing).\n\n## Review your orders and fees\n\n1.  Go to **Shared Success**.\n2.  Set **From** and **To** to the period you want.\n3.  Narrow the results if you need to:\n\n    -   **Search** by order reference, number, or domain.\n    -   **Filter by store** to limit the view to particular stores.\n    -   **Include test orders** to show orders placed in test mode, which are excluded by default.\n\n4.  Select **Group chart by** to set the trend chart interval: `Day`, `Week`, `Month`, `Quarter`, or `Year`.\n5.  Select **Apply filters**.\n\nFour totals update for the period you selected: **Orders**, **Order amount (local)**, **Order amount (USD)**, and **Shared success fee**. Select **Reset** to clear the filters.\n\nEach order in the table shows its date, reference, store, currency, order total in both the store currency and USD, the shared success rate applied, and the resulting fee.\n\n:::note\nOrders are converted to USD at the time of the sale, which is why the local and USD columns do not track a single exchange rate across a period.\n:::\n\n## Export the orders to a spreadsheet\n\n1.  Apply the filters you want the export to cover.\n2.  Select **Export CSV**.\n3.  Select **Email me the export**.\n\nThe export is queued and a download link is emailed to you. Links are password protected and expire after 24 hours. Past requests are listed under **Recent exports** with the date requested and the number of rows, and an expired file shows as removed.\n\n## Dispute an order\n\nDispute an order when you believe shared success should not have been charged on it, for example a duplicate order or one that was never fulfilled.\n\n1.  Find the orders in the table, using the filters to narrow the list.\n2.  Select each order you want to dispute.\n3.  Select **Dispute**, which shows how many orders you have selected.\n4.  Review the selected orders and select **Submit dispute**.\n\nYour dispute is submitted to the StoreConnect accounts team, who follow up directly."}