{"title":"Tax","slug":"tax","url":"https://support.storeconnect.com/articles/tax","url_markdown":"https://support.storeconnect.com/articles/tax.md","subtitle":null,"summary":"Configure custom tax rates or connect a tax provider, control tax-inclusive or tax-exclusive pricing per price book, and recalculate tax on modified Salesforce orders.","type":"Help_Documentation","video_url":"","keywords":"tax, tax configuration, GST, VAT, sales tax, tax rates, tax provider, Avalara, AvaTax, tax inclusive, tax exclusive, price book, tax zone, recalculate tax, tax setup, order tax, product tax, tax exempt, configure tax","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"StoreConnect gives you full control over how tax applies to your store — including setting up geographic tax zones, defining tax rates for products, controlling whether prices display with or without tax, and connecting a third-party tax provider for complex multi-jurisdiction requirements.\n\nProducts may be displayed on your website with a tax inclusive or tax exclusive price. As the customer completes their checkout they will be able see the tax component for their order. Taxes are recorded on each Order Product in Salesforce.\n\n## Tax configuration\n\nThere are two approaches to tax configuration depending on the complexity of your requirements. For a manageable number of rates — such as a single national rate like Australian GST — [configure tax manually](configure-tax) using custom tax rates. For many jurisdictions or frequently changing rates, connect a supported [Tax Provider](avatax) instead.\n\n## Product listing\n\nProducts can be listed on your website showing tax exclusive prices, or listed including the tax in the price. Depending on the country you operate in and if your website is B2B or B2C, you may be subject to laws that stipulate which way you present product prices to your customers. Setting the rules for how product prices are listed can be set on each Price Book. Overriding the Price Book's default behavior for individual products can be done on each product's Price Book Entry. If needed, a products price can be individually configured as tax-inclusive, exclusive, exempt, or inherit from the parent price book.\n\nIf the price book is set to *Inclusive*, the Tax Zone field determines what portion of the price is tax, based on the tax rates configured for that zone.\n\n## Charging tax at checkout\n\nRegardless of how you list product prices on your website, when a customer has built their shopping cart and proceeds to checkout, we may not yet know what tax rates are to be applied to that order as it often depends on the location the order is being shipped to. StoreConnect calculates the actual tax per item when the customer arrives to the next checkout step after a shipping address has been entered. As we now have the shipping address, StoreConnect has all the information needed to calculate the correct tax amount per item, and it can be displayed on the order summary for the customer to see before making a payment.\n\n## Tax on the Salesforce order\n\nWhen an order is completed and available in Salesforce, the tax component of each order product is shown on the order product itself. When tax is applied to a product, there will also be a related Order Item Tax record per tax rate applied.\n\nA summary of the total tax collected will be shown on the order.\n\nIf you make any changes to an order item, like adjusting the quantity, you will need to tell StoreConnect to recalculate the tax for this order. Use the Order Action tool to trigger this. There is an invocable Apex class you can use if you wish to automate this. The recalculation feature is only available when Custom Tax Rates are configured. See [Recalculating taxes](recalculating-taxes).\n\n## In this section\n\n- [Configure tax](configure-tax) — set up custom tax rates, zones, and product associations manually\n- [Avalara AvaTax](avatax) — automated tax calculation for complex multi-jurisdiction requirements\n- [Set up zones for applying US tax rates](manual-tax-configuration-for-usa)\n- [Recalculating taxes](recalculating-taxes) — adjust tax on existing Salesforce orders after changes\n- [Configure tax exempt customers](tax-exempt-customers)"}