{"title":"Technical support features","slug":"technical-support-features","url":"https://support.storeconnect.com/articles/technical-support-features","url_markdown":"https://support.storeconnect.com/articles/technical-support-features.md","subtitle":null,"summary":"Dedicated servers on higher plans, CDN-delivered media, 24x7 uptime monitoring, annual version updates, email support, and full disaster recovery from Salesforce data.","type":"Help_Documentation","video_url":"","keywords":"technical support, SLA, uptime, disaster recovery, CDN, infrastructure, monitoring, dedicated server, Emporium, Flagship, annual updates","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"StoreConnect provides robust technical support and infrastructure to keep your store secure, reliable, and high-performing. With dedicated resources on higher plans, managed scaling, and fast content delivery, your site is built for speed and stability. Our global support team ensures 24x7 monitoring, version updates and responsive assistance, while disaster recovery safeguards all of your store data within Salesforce, making a full rebuild possible within hours if ever required.\n\n### **Dedicated resources**\n\n-   Emporium \u0026 Flagship plans have dedicated web and database servers for optimum performance and client data security\n\n-   Managed scaling of resources as needed\n\n-   Web assets (images \u0026 videos) are delivered via Content Delivery Network for fast page-load and to reduce Salesforce data charges \n\n\n### **Standard support**\n\n-   Worldwide team\n\n-   Annual version updates  \n\n-   Email support hotline\n\n-   24x7 Uptime monitoring \u0026 support\n\n-   Premium support options available \n\n\n### **Disaster recovery**\n\n-   All customer information, orders, products, data, pages, and all other configuration information resides in your Salesforce org and is protected by Salesforce data privacy and security\n\n-   In the event of a store failure, a complete rebuild is possible from your Salesforce org within hours"}