# Technical support features Source: https://support.storeconnect.com/articles/technical-support-features · Last modified 21 August 2026 StoreConnect provides robust technical support and infrastructure to keep your store secure, reliable, and high-performing. With dedicated resources on higher plans, managed scaling, and fast content delivery, your site is built for speed and stability. Our global support team ensures 24x7 monitoring, version updates and responsive assistance, while disaster recovery safeguards all of your store data within Salesforce, making a full rebuild possible within hours if ever required. ### **Dedicated resources** - Emporium & Flagship plans have dedicated web and database servers for optimum performance and client data security - Managed scaling of resources as needed - Web assets (images & videos) are delivered via Content Delivery Network for fast page-load and to reduce Salesforce data charges ### **Standard support** - Worldwide team - Annual version updates - Email support hotline - 24x7 Uptime monitoring & support - Premium support options available ### **Disaster recovery** - All customer information, orders, products, data, pages, and all other configuration information resides in your Salesforce org and is protected by Salesforce data privacy and security - In the event of a store failure, a complete rebuild is possible from your Salesforce org within hours --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/technical-support-features