# Configure zones for tax and shipping areas

Source: https://support.storeconnect.com/articles/zones · Last modified 21 August 2026

Build a zone when you need to treat a group of places the same way, so you can apply different shipping rates or tax rules to different parts of the world. Zones also let the geolocation feature send a customer to the store that matches where they are.

A zone does not have to follow traditional or physical borders. You can combine any countries, states or provinces, and postcodes or zip codes you want. Tax, shipping, and stores can share the same zones or each have their own, depending on your requirements.

## What zones are used for

- **Shipping** — apply different shipping rates to different geographic areas, for example to separate city, metro, and regional deliveries.
- **Tax rates** — simplify how tax is applied. Taxes are complex in the US, for instance, with federal, state, and local taxes applying in one transaction.
- **Geolocation** — link a store to a zone so visitors from that region land on the right store. See [use geolocation to send customers to their correct store](the-geolocation-feature).

## How zones work in StoreConnect

First you create a **Zone** record, then add related records so the zone includes particular countries, states, or postcodes.

There is a hierarchy: postcodes belong to states, and states belong to countries. So if you include a country in a zone, it also includes every state and postcode related to that country. Add the broadest level that gives you the boundary you want, then narrow down only where you need to.

## Add a zone

1.  Open the **Zones** object list in StoreConnect.
2.  Select **New**.
3.  Give the zone a name and **Save**.
4.  In the **Related Zone Identifiers** section, add countries, states, or postcodes to the zone.

    ![Related Zone Identifiers section on a zone record, listing the Zone Countries, Zone States, and Zone Postcodes related lists](https://res.cloudinary.com/hzkr6fi81/image/upload/v1770598519/knowledge/shipping/ZoneIdentifiers_m56ibb.png)

### Add countries to a zone

1.  Open the zone record.
2.  In the **Zone Countries** related list, click **New**.
3.  Search and select an existing country.
4.  If the country does not exist:
    1.  Select **New Country**.
    2.  Give the country a **Name**.
    3.  Select the country's **ISO Code**.
    4.  Select **Save**.
5.  Select **Save**.

### Add states to a zone

1.  Open the zone record.
2.  In the **Zone States** related list, click **New**.
3.  Search and select an existing state.
4.  If the state does not exist:
    1.  Select **New State**.
    2.  Select the country the state belongs to.
    3.  Give the state a **Name**.
    4.  Enter the state **Code**.
    5.  Select **Save**.
5.  Select **Save**.

### Add postcodes (zip codes) to a zone

1.  Open the zone record.
2.  In the **Zone Postcodes** related list, click **New**.
3.  Search and select an existing postcode.
4.  If the postcode does not exist:
    1.  Select **New Postcode**.
    2.  Select the state the postcode belongs to.
    3.  Give the postcode a **Name**.
    4.  Enter the postcode **Code**.
    5.  Select **Save**.
5.  Select **Save**.

## Confirm the zone

1.  Open the zone record and check the **Related Zone Identifiers** section lists every country, state, and postcode you expect.
2.  Assign the zone to a shipping rate, tax rate, or **Store**, then place a test order to an address inside the zone and confirm the correct rate applies.

## Example zones

These show the three levels you can build a zone at.

| Zone | Built from | Members |
|---|---|---|
| Oceania | Countries | Australia, Indonesia, Cook Islands |
| Eastern Australia | States | Queensland, NSW, ACT, Victoria |
| Sydney CBD | Postcodes | 2000, 2001, 2002, and so on |

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StoreConnect Support — https://support.storeconnect.com/articles/zones