This means your site will be available for customers to begin interacting with it.
Plan your release timing
As your site will be live and available to take sales, we recommend choosing the most off-peak time to 1) publish the site, and 2) perform testing. This gives you the best opportunity to correct any errors or issues before too many customers have interacted.
Live site testing checklist
We recommend running through these basic checks once you have published your site.
- Check you can visit your domain name in a private browser window. Using a private browser window ensures the site is using live not cached information.
- Confirm someone else can likewise visit your domain.
- Confirm SSL is on. You should see the prefix
https://before your domain name. - Run through a purchase from beginning to end, including making a live purchase using your own credit card.
- Confirm the order you created shows up in Salesforce with the Account and Contact information correct.
- Repeat 4 & 5 for each payment type and available shipping method.
Optional if installed:
- Confirm your Google Analytics or Facebook Pixel tracking is working as expected.
- Confirm your live chat is working as expected.
- Ensure your Web-to-Lead forms are working as expected and generating a lead and redirecting to a Thank You page.
- Ensure your Web-to-Case forms are working as expected and generating a case and redirecting to a Thank You page.
Terms
Domain name: The website name owned by a person, or company. For instance, getstoreconnect.com is a domain name owned by StoreConnect. The word, "domain" means "property" or "territory".
Cache: A cache (pronounced, "cash") is built into a web browser to store images, text and other information for future use such as revisiting the same page at a later date. Its purpose is to speed up the time it takes to display web pages by holding previously downloaded information to use again.
SSL: Secure Sockets Layer (SSL) defines the technology used to keep internet connections secure. It uses high level cryptography to protect sensitive information from being read or modified by malicious sources.
Web-to-Lead: The process of using a website form to capture visitor information and store that information as a new lead in Salesforce. Refer to Web-to-Lead in Salesforce for more information.
Web-to-Case: The process of gathering customer support requests directly from your company's website and automatically generate new Support cases within Salesforce.