Help Documentation
Guides for understanding, configuring, and using StoreConnect features. Browse by topic to find setup walkthroughs, admin reference, and best practices.
Orders
Adding captcha to your checkout flow
Protect your checkout from bots and fraud by enabling Google reCAPTCHA v3. Set up your own keys in the Google Admin Console and configure them via ...
Address verification and auto complete
Reduce shipping errors by integrating Addressfinder address auto-complete into your checkout. Sign up for the service and add their JavaScript to e...
How to build an application form with payment - part 2
Build a Lightning Web Component to embed a Salesforce Screen Flow on your website, connect it to a direct-to-cart checkout, and link the submitted ...
Change the account for an order
Reassign an order to a different account and contact by merging duplicate records or manually updating the Account Name, Contact, and Billing Conta...
Set an order number prefix
Add a custom prefix to your order reference numbers by creating an order_reference_prefix Store Variable on your store record.
Process refunds for web orders
Process refunds for web and shopping cart orders by creating a refund order with negative quantities in Salesforce and completing the refund throug...
Risk management and analysis
Identify risks when installing or upgrading StoreConnect, including impacts on custom objects, triggers, page layouts, duplicate management, order ...
Setting up order paths
Configure the Order Status picklist in Salesforce to define your order workflow stages, then use Theme Locale translations to control how statuses ...
Ship items to a third party
Let logged-in customers ship orders to a different recipient. StoreConnect tracks the billing contact and shipping recipient as separate Contact re...
Transactional emails
Customize the automated emails sent at each stage of the order lifecycle -- from cart abandonment through payment success, shipping, and fulfilment...
User assisted orders
Track which staff member helped with an order by adding the Assisted By Name field to the Users page layout. A dropdown appears at checkout for cus...
Carts and checkout
Hub page for cart and checkout topics including cart statuses, abandoned cart processing, cart reports, order conversion, multiple carts, troublesh...