▶️ Raise a support case

1. Submit a New Support Case

• Go to support.getstoreconnect.com

• Click the “Contact Us” button.

• Fill out the support form:

  • Subject – Short summary of your issue.

  • Description – Detailed explanation of the problem.

  • Your Email and Your Name.

  • Category – General type of issue (e.g., Setup, Orders).

  • Subtype – More specific type of issue.

  • Priority Level – Choose how urgent the issue is (e.g., Low, Medium, High).

  • Organization ID – Paste your Salesforce Org ID.

• Click Submit to raise the support case.

2. View and Manage Existing Cases

• Click the Login button on the portal.

• Log in using your Salesforce account.

• Go to the My Cases page:

  • View a list of all open and closed support cases.

  • Click on any case to view full details.

  • Use the Add Comment function to send additional notes or updates to the support agent.

3. Update or Close a Case

• Update Priority:

  • Click the Update Priority button.

  • Choose a new priority level and provide a reason for the change.

• Upload Files:

  • Use the Upload Files button to attach screenshots or other helpful documents.

  • You can also view any files sent to you by the support agent.

• Close a Case:

  • If the issue is resolved, click the Close Case button to notify support that the case is no longer needed.