Case management
Manage all customers cases across all stores
Brand each communication by store
Bring-your-own-domain for all emails
High email deliverability and security
PII compliance
Link related orders and other records for high efficiency case resolution and personalization
Case and order reporting to gain valuable insights on leading causes of cases and resolutions
Telephony
Integration through Natterbox or Salesforce Service Cloud Voice
Manage inbound and outbound phone calls all on the same platform
Per-store inbound lines and Interactive Voice Response
Automatic case creation and lookups based on calling customer
Case deflection through automated order and shipping updates on through auto-attendant or use of Knowledge articles for short solutions or SMS links for step-by-step guides