About the StoreConnect console

The StoreConnect Console is a centralized workspace for managing your commerce operations. It’s organized into three main areas:

• Store for core operations such as orders, inventory, customers, bookings, and offers
• Web for storefront content, themes, and privacy settings
• Point of Sale for outlet and register configuration.

Users only see the channels and features relevant to their role, while administrators have full access across all three channels, along with system tools such as sync monitoring, setup guides, and configuration for payments, tax, and shipping.

For general StoreConnect navigation tips, see the StoreConnect navigation topic.

Accessing the console

The following users can access the console.

• StoreConnect Administrator — Full access to all channels and settings
• StoreConnect Content Manager — Manage web content, including articles, pages, and menus
• StoreConnect Order Manager — Manage orders, payments, and fulfilment
• StoreConnect Theme Manager — Manage storefront themes and appearance

Each role only sees the navigation sections relevant to their permissions. Only administrators have access to the Point of Sale channel, setup guide, and system configuration (including payment, shipping, and tax settings).

If you don’t see the StoreConnect Console, contact your Salesforce administrator to ensure you have the correct permissions.

1. Log in to Salesforce with your admin credentials.
2. In the App Launcher (grid icon), search for StoreConnect Console.
3. Click StoreConnect Console to open the dashboard.

Key features of the console

The left navigation gives you access to:

Home: Store health and subscription metrics at a glance. Orders: Review, fulfil, and process customer orders and payments. Inventory: Add, edit, or deactivate products, stock, and pricing. Customers: View and maintain accounts, contacts, and memberships. Design: Manage storefront content and themes. Settings: Configure payment, taxes, and shipping.

Console header actions

The console header includes an actions bar on the right side with quick access to support, documentation, and administrative tools. These actions require the SC_Administrator custom permission.

Support and docs

• Support — Opens the StoreConnect support portal.
• Docs — Opens the StoreConnect documentation site.

Setup

The Setup button opens a popover with two groups of administrative actions.

Tools

• Sandbox provisioning — Provision a new StoreConnect sandbox environment. Only visible on Salesforce sandbox orgs.
• Picklist management — Manage StoreConnect picklist values.
• Schema Explorer — Open the Schema Explorer to visualise and explore the StoreConnect data model as an interactive diagram.

Sync

• Change sync user — Change the user account used by StoreConnect to synchronise data between your website and Salesforce.
• Manage errors — Open the Sync Error Tool to review and resolve synchronisation errors.
• View summary — Open Sync Summaries to compare record counts between Salesforce and your website.

License

The License button opens a popover showing your current subscription plan details, including plan name and expiry date, along with licence management actions.

If your subscription is not yet verified:

• Subscribe now — Subscribe to a StoreConnect plan with a credit card.
• Verify subscription — Enter an installation key to verify your subscription.

If your subscription is verified:

Displays your current plan name, active status, and expiry date.

• View subscription — Open your subscription details on storeconnect.com.
• Update key — Update your installation key.

Store menu

The store name on the left side of the header includes a menu with:

• Open storefront — Open your store’s website in a new tab.
• View store record — Open the store record in Salesforce.
• View all stores — Switch between stores (visible when multiple stores exist).
• Create store — Create a new store (admin only).