- Visiting from different devices
- Using different browsers on the same device
- Clearing browser cookies between visits
- Using private/incognito browsing windows
- A previous cart reaching a terminal status
StoreConnect does not merge carts automatically. Each cart remains an independent record.
For logged-in customers, all carts are linked to the customer's Contact record. For guest customers, carts are identified only by the session token.
View a customer’s carts
From the Contact record:
- Navigate to the Contact record in Salesforce.
- Scroll to the Carts related list.
- All Cart records linked to this Contact are listed, regardless of status.
From the Carts tab:
- Navigate to the Carts tab.
- Use a list view filtered by the Contact field, or search by Checkout Email.
- To resolve cases of multiple carts, you may need to contact the customer to confirm what they want to buy before moving items into one cart for completing the checkout.
Cart cloning (advanced feature)
StoreConnect supports cloning a cart's items into a new cart. This is useful for reordering. When cloned:
- A new cart is created with fresh session details.
- Eligible items are copied from the source cart.
- Items that cannot be cloned (bundle products, bookable products, out-of-stock products, unavailable products) are excluded, and the customer is notified.
Cart cloning is available as a developer feature through the Liquid cart.clone action and is not exposed as a standard button in the default webstore theme.