Support and account management

Use this section to get help from StoreConnect, manage your account and company details, understand what you are billed for, and find the resources available to implementation partners.

Your client success manager

Every StoreConnect client has an assigned client success manager, who supports both the client and the implementing partner.

Your client success manager is the right first contact for account and commercial questions, for anything that spans more than a single ticket, and for requests that need StoreConnect to plan work, such as adding a payment provider that is not supported yet. Day-to-day technical problems go through StoreConnect support instead, which has its own service response times.

In this section

• StoreConnect support — How to reach the support team, what to include in a case, response times, and granting access to your Salesforce org.
• Manage your account — Signing in, your own contact details, your company’s information, and who from your team can access the portal.
• Billing and licensing — Subscription and shared success fees, and the licenses available for production and sandbox orgs.
• Partner resources — The partner program, partner demo and pop-up stores, and building across several client orgs.