Test your live store

Use this checklist once your store is published and customers can reach it. It confirms the live site works end to end, including taking a real payment. For the checks to complete before you publish, see prepare to launch your store.

Before you begin

• Your store must already be live on your domain with test mode off. See set your store domain and go live.
• Have a real credit card ready. Step 4 places a genuine order, because test mode is now off.
• Publish and test at your quietest time of day, so you can correct any problem before many customers hit the site.

:::warning Every order you place from here on is real. It charges your card, counts toward your fees, and creates live records in Salesforce. Refund and cancel your test purchases once you are done. :::

Live site testing checklist

1. Open your domain name in a private browser window. A private window makes sure you are seeing the live site, not a cached copy.
2. Confirm someone else can reach the same domain from their own device.
3. Confirm SSL is active. The address bar shows https:// before your domain, with no certificate warning.
4. Run a purchase from beginning to end, paying with your own credit card.
5. Confirm the order appears in Salesforce with the correct Account and Contact information.
6. Repeat steps 4 and 5 for each payment type and shipping method you offer.
7. Refund and cancel the orders you placed.

Also check these, if you have them installed:

• Google Analytics or Facebook Pixel tracking records your visit.
• Live chat opens and connects.
• Web-to-Lead forms generate a lead and redirect to a thank you page.
• Web-to-Case forms generate a case and redirect to a thank you page.
• If you are replacing an existing website, redirects, SEO metadata, and structured data are live. See the SEO, AEO, and inbound redirects check in prepare to launch your store.

Terms

Domain name: The website name owned by a person, or company. For instance, getstoreconnect.com is a domain name owned by StoreConnect. The word, “domain” means “property” or “territory”.

Cache: A cache (pronounced, “cash”) is built into a web browser to store images, text and other information for future use such as revisiting the same page at a later date. Its purpose is to speed up the time it takes to display web pages by holding previously downloaded information to use again.

SSL: Secure Sockets Layer (SSL) defines the technology used to keep internet connections secure. It uses high level cryptography to protect sensitive information from being read or modified by malicious sources.

Web-to-Lead: The process of using a website form to capture visitor information and store that information as a new lead in Salesforce. Refer to Web-to-Lead in Salesforce for more information.

Web-to-Case: The process of gathering customer support requests directly from your company’s website and automatically generate new Support cases within Salesforce.