StoreConnect support

StoreConnect support is available via the StoreConnect Support site. Log in using your Salesforce credentials to manage details of your StoreConnect account, organization, plan, cases, etc.

Sign in to your account

1. Go to the support site at support.getstoreconnect.com.
2. Select Log in. Sign in with your Salesforce credentials. This connects your support access to your StoreConnect subscription.

Log a support case

1. Go to support.storeconnect.com and log in to the support portal (if you are not logged in already).
2. Click Log a case.
3. Complete the form and select Log case.

You will receive an email confirming your case has been created. The support team will follow up via email as your case progresses. Monitor your cases via the support portal.

What to include in your request

The more detail you provide, the faster the team can diagnose your issue. Include:

• A clear description of what is happening and what you expected to happen
• Steps to reproduce the issue
• Any error messages you are seeing
• Whether the issue affects all users or specific users
• When the issue started
• Your Salesforce Org ID (found in Salesforce Setup > Company Information)
• Screen shots of the issue or error messages can also be helpful

Grant access to your org

The support team may ask for temporary access to your Salesforce org to investigate an issue.

Response times

Cases are prioritized based on business impact and your plan. See the Support service response times topic for the full list of priority levels and target resolution times.