Reserved products
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Reserved Products are Product records added to Salesforce by StoreConnect that get used during a checkout. These products are tied to specific features within StoreConnect and you can get an idea of what they are used for in their names. Without these products, the system will error when trying to use them. For this reason, they should be treated as DO NOT TOUCH.
The main purpose of these products is to allow StoreConnect to add extra order products to an order. To do that they must also have a price book entry in the price book used for the order.
When installing the StoreConnect Managed Package, it will create these Reserved Products and a price book entry for each of your price books and for each currency. A problem that could occur in some orgs is that when these Products are created an error occurs, preventing them from being saved. When this happens, there is likely a validation rule or an unexpected required field that prevents the creation. You will be promoted during installation to fix the issue to try again, or manually create the records, should an error occur.
These are some of the reserved product added by StoreConnect:
- StoreConnect Cash Rounding
- StoreConnect Promotion
- StoreConnect Shipping
- StoreConnect Tipping
All these reserved products are created with Active = false, which is ok, but the Price Book Entries must be active for StoreConnect to be able to use them.