Exclude products from price reductions

You can prevent automatic discounts or promotion codes from applying to specific products by setting the Exclude From Price Reductions field. This is useful when certain products — such as gift cards, clearance items, or products already on a fixed price — should never be further discounted.

How it works

The Exclude From Price Reductions field is a multi-select picklist available on both Product and Price Book Entry records. You can select one or more of the following exclusion types:

Value	Effect
Discounts	Automatic discounts do not apply to this product (web and POS)
Promotions	Promotion codes do not apply to this product (web and POS)
Manual	Prevents manual price adjustments on this product at POS (see POS behavior below)

When a product is excluded, StoreConnect skips it entirely when evaluating discounts and promotions. The exclusion applies at line-item level, so other products in the same order can still receive discounts or promotions.

Product vs. price book entry settings

Exclusions can be set at two levels, with the more specific level taking precedence:

Setting	Takes precedence
Price Book Entry has a value set	Uses the Price Book Entry exclusions
Price Book Entry is blank	Inherits exclusions from the Product

This lets you apply a blanket exclusion at the product level while overriding it for specific price books. For example, you might exclude a product from discounts globally, but allow discounts when it appears in a wholesale price book.

Configure exclusions on a product

1. Open the Product record.
2. Find the Exclude From Price Reductions field.
3. Select the exclusion types to apply: Discounts, Promotions, or both.
4. Save the record.

All price book entries for this product inherit these exclusions unless the price book entry has its own value set.

Configure exclusions on a price book entry

1. Open the Price Book Entry record (found on the Price Book or via the Product’s price book entries related list).
2. Find the Exclude From Price Reductions field.
3. Select the exclusion types to apply, or leave blank to inherit from the product.
4. Save the record.

:::tip To allow a specific price book entry to receive discounts even when the product is excluded, set the Price Book Entry field to an empty selection. A blank Price Book Entry field means “inherit from product” — if the product is excluded, so is the entry. :::

Examples

Exclude a product from all discounts and promotions:

On the Product record, set Exclude From Price Reductions to Discounts; Promotions.

Exclude gift cards from promotion codes only:

On the gift card Product record, set Exclude From Price Reductions to Promotions. Automatic discounts can still apply.

Exclude a product from discounts and promotions, but allow promotions only in a wholesale price book:

On the Product record, set Exclude From Price Reductions to Discounts; Promotions. Then open the Price Book Entry in the wholesale price book and set Exclude From Price Reductions to Discounts only — the PBE value overrides the product, so promotions will be allowed for that price book entry.

You can combine values — for example, Discounts; Promotions; Manual excludes a product from all three types of price reduction.

POS behavior

Exclusions set on a product or price book entry are enforced in POS in these additional ways:

Manual exclusion: - The Adjust Price accordion is not shown for cart items excluded from manual price reductions. Staff cannot apply a manual price override to these items. - Excluded items are skipped when distributing a cart-level discount. If a staff member enters a percentage or fixed discount for the whole cart, the discount is calculated against the eligible subtotal (the items that are not excluded) and distributed only across those items. Excluded items receive $0.00 from the distribution. - When a cart contains items that cannot receive manual discounts, POS displays a note indicating that some items are not eligible.

Discounts exclusion: - Automatic discounts from the Discounts object are not applied to the product, both during price lookup and when evaluating POS discount rules.

Promotions exclusion: - Promotion codes entered at POS checkout do not apply to excluded products.

:::tip If you want staff to be able to see the price of an excluded item but not adjust it, set Manual on the product. If you want to prevent all forms of reduction, set Discounts; Promotions; Manual. :::