Upgrade guide — v20 to v21 — Subscriptions and vouchers

Skip this section if you do not use StoreConnect subscriptions or vouchers.

Salesforce package changes

Review: Voucher activation deadline field

A new Activate_Before_Datetime__c date-time field on Voucher__c allows you to enforce a deadline by which a voucher must be activated. Vouchers not activated before this date and time cannot be redeemed.

Review whether Activate_Before_Datetime__c should be added to your Voucher__c page layouts. If your business requires voucher activation windows, assess which existing vouchers should have a deadline set.

See Voucher Object Reference for full field documentation.

Behavior changes

Review: Subscription delinquency tracking

v21 adds new fields to Subscription__c to track delinquency status. A subscription is marked as delinquent when it has missed one or more payment cycles. These fields are populated automatically and require no configuration.

Review your existing subscription reports and list views to determine whether delinquency data should be incorporated. If you have existing manual processes for identifying missed payments, assess whether the new fields can replace or supplement them.

See Manage Delinquent Subscription Payments for guidance on handling delinquent subscriptions.

Review: Voucher audit logging

StoreConnect now records changes to voucher records, capturing who made each change and when. This audit trail is available via the new Voucher_Log__c object and requires no configuration to activate.

If you have existing custom processes for tracking voucher changes, review whether they are still needed alongside the built-in logging.

See Voucher Log Object Reference for full field documentation.

Review: eWay 3DS subscription token rotation

eWay v2 subscription payments now support 3DS token rotation, allowing the stored payment token for a subscription to be updated as part of the 3DS authentication flow.

If you use eWay v2 for subscription billing, test your subscription renewal flow after upgrading to confirm tokens are being handled correctly.

See eWay Payment Provider for eWay configuration documentation.