Configure register auto-lock

The POS register can be configured to lock automatically in two ways: after a period of inactivity, or when the device’s screen locks. Both modes take the register to the PIN entry screen, requiring staff to re-authenticate before continuing.

Both settings are configured as store variables in Salesforce. They are independent and can be used together.

When the register locks, any in-progress cart is preserved. Staff simply enter their PIN to unlock and continue from where they left off.

Inactivity timeout

The register locks automatically after a set number of minutes with no user interaction. This is useful for shared terminals where a staff member may walk away mid-shift.

Configure inactivity timeout

1. In Salesforce, go to StoreConnect and open your store.
2. Go to the Store Variables related list and click New.
3. Set the following values:

Field	Value
Key	pos.settings.lock.inactivity_timeout_minutes
Value	The number of minutes before locking (for example, 15)

1. Save the store variable record.

The change takes effect after the next POS sync. No restart is required.

To disable inactivity timeout, delete the store variable record or leave the value blank.

Device lock (native app only)

The register locks when the device’s screen locks — for example, when a staff member presses the power button or the device auto-locks due to its own screen timeout. This setting only works in the native POS app. It has no effect in a browser-based POS session.

Configure device lock

1. In Salesforce, go to StoreConnect and open your store.
2. Go to the Store Variables related list and click New.
3. Set the following values:

Field	Value
Key	pos.settings.lock.on_device_lock
Value	true

1. Save the store variable record.

The change takes effect after the next POS sync. No restart is required.

To disable device lock, set the value to false or delete the store variable record.

:::note This setting applies at the store level. All outlets and registers within the store share the same configuration. :::

Manually locking the register

Staff can lock the register at any time using the Lock button in the sidebar settings area, without waiting for the auto-lock timer. See Navigate the POS dashboard.

Unlocking the register

When the register is locked — whether by auto-lock or manually — staff see the PIN entry screen. Enter a valid PIN to unlock. See Sign in to a POS register.