Quest Airpay TAP

Quest Airpay TAP is a tap-to-pay card payment method for POS. The POS communicates with the Quest Airpay TAP companion app via the native app bridge, allowing customers to tap their card on a mobile card reader to complete a transaction.

:::note Quest Airpay TAP is only available when the POS is running inside the StoreConnect native mobile app. It is not available in a browser. :::

Supported features

• POS card payments (tap to pay)
• Full and partial payments
• Refunds
• Transaction recovery after app crash

What you need

• Quest Airpay TAP account with credentials (username and password from Quest)
• Quest Airpay TAP companion app installed on each device
• StoreConnect native mobile app

Configure Quest Airpay TAP in StoreConnect

Add the payment provider

1. In StoreConnect, go to Settings > Payments > Payment providers.
2. Select New. Complete the fields as follows, then Save.

StoreConnect field	Value
Name	Quest Airpay TAP
Provider	QuestAirpayTap
API Mode	test for sandbox or production for live
API Key	Username from Quest
API Secret	Password from Quest
Channels	pos
Active	Tick to enable

Enable as a store variable

1. In StoreConnect, go to your store and open the Store Variables section.
2. Select New. Enter the following values, then Save.

Field	Value
Key	pos.payment_options.quest_airpay_tap.enabled
Value	true

Set up on each device

Quest Airpay TAP must be set up on each device individually before it can be used at checkout.

1. Install the Quest Airpay TAP companion app on the device.
2. Open the StoreConnect POS and go to Settings > Payment integrations.
3. Tap Quest Airpay TAP.
4. Tap Setup Quest Airpay TAP — this fetches credentials from StoreConnect and initializes the companion app.
5. Once setup completes, the status changes from Incomplete to Complete.

Quest Airpay TAP will not appear as a payment option at checkout until setup shows Complete. Setup only needs to be done once per device.

Reconnect

If the Quest session expires, a Reconnect button appears on the Quest Airpay TAP settings page. Tap it to re-authenticate and restore the terminal connection without repeating the full setup.

Tools menu

After setup is complete, a Tools button appears on the Quest Airpay TAP settings page. Tapping it opens the Quest advanced menu through the companion app.

Take a payment via Quest Airpay TAP

1. Add items to the cart and proceed to checkout.
2. Select Card (Quest Airpay TAP) from the payment methods.
3. Confirm the full amount, or tap Take custom amount to enter a partial amount.
4. The companion app initializes and prompts the customer to tap their card on the reader.
5. On approval, the order completes automatically.
6. On decline or error, an error message is shown and the operator can retry.

Process a refund via Quest Airpay TAP

1. Open the original order and initiate a return.
2. Select Quest Airpay TAP as the refund method.
3. Enter the refund amount and tap Process refund.
4. The companion app prompts the customer to tap their card.
5. On approval, the refund is recorded against the original order.

Transaction recovery for Quest Airpay TAP

If the app closes or crashes during a Quest transaction, the POS automatically attempts recovery the next time the checkout screen loads. It calls the Quest companion app to check the outcome of the interrupted transaction:

• If the transaction was approved, the payment is submitted automatically.
• If the transaction was not approved, an error message is shown with the POS reference.

Recovery has a 10-minute expiry window. If the transaction details no longer match (wrong cart, expired, or changed amount), the saved data is cleared and an error is shown.