▶️ Trigger a product re-index

:::note This video shows the earlier, case-based way to request a re-index. You can now trigger a reindex yourself with the Trigger reindex button on your org in My StoreConnect, if your support portal user has the Admin permission. See Refresh the search index. :::

Step 1: Access Support Portal

• Sign in to the support portal

• Log in to your account

Step 2: Create a New Case

• Navigate to “My Cases” and click “New Case”

  • Alternatively, you can use the “Contact Us” option

Step 3: Fill Out the Case Details

• Case Type: Select Support Actions

• Subtype: Choose Trigger Reindex

• Description: Briefly explain why you’re requesting the reindex

• Priority: Set it to Medium

• Salesforce Org ID: Enter your Salesforce org ID

Step 4: Submit the Case

• Click Create Case

• The reindex process will now begin

Step 5: Wait for Reindex Completion

• The index rebuild can take from a few minutes to a couple of hours

• Time depends on the number of products and price books