Sign in to the support portal

Use this process to sign in to the StoreConnect support portal, where you log and track support cases, check your licenses, and manage your company’s details.

The portal uses single sign-on, so you sign in with your Google or Microsoft work account. There is no separate StoreConnect password.

:::note We are currently fixing a bug that prevents users from signing in with their Salesforce account. If you can’t sign in and need to contact support, email support@storeconnect.com. :::

Before you start

Someone at your company with the Admin permission must have invited you, and your account must be Active. If you have never received an invitation, ask a colleague who already has access to invite you.

Sign in

1. Go to the support site at support.storeconnect.com.
2. Select Log in.
3. Select Continue with Google or Continue with Microsoft, whichever provider hosts your work email address.
4. Complete the sign-in prompts from that provider.

The portal opens on My account, showing your name and the company you are signed in under, with tiles for everything your permissions allow you to reach.

If you cannot sign in

Your password is managed by Google or Microsoft, not by StoreConnect, so StoreConnect cannot reset it. Select Trouble signing in? on the login page to open the password reset flow for your provider.

Two other causes are worth checking before you contact support:

• Your sign-in email has changed — the email address on your profile is locked once you have signed in. Contact support to change it.
• Your access was deactivated — an admin at your company can restore it from Manage users.

:::tip Subscribe to updates at status.storeconnect.com to be notified about service incidents and scheduled maintenance, including any affecting the support portal itself. :::