Manage your company details

Use this process to keep your company’s information current in the StoreConnect support portal. The Salesforce production Org ID recorded here is what links your account to your production org, so support can find the right org when you raise a case.

Before you start

You need the Admin permission on your portal user to change company information. If the fields are not available to you, ask a colleague who has admin access, or see Manage who can access the support portal.

Update your company information

1. Sign in to the support portal.
2. Go to Company details.

3. Update any of the following under Company information:

   • Company name
   • Company phone
   • Website
   • Company description — a short description of your company, visible internally for context.
   • Salesforce production Org ID — associates your StoreConnect-managed account with your production org.
4. Select Save changes.

Your changes appear immediately under Company information.

:::tip Your 15-character Salesforce Org ID is in Salesforce Setup, under Company Information. Granting support access to your Salesforce org walks through finding it. :::

Who receives admin and billing notifications

Communication preferences on this page lists two groups:

• Admin alerts — everyone who receives administrative notifications.
• Billing recipients — everyone who receives invoices and billing notifications.

Both lists are read only here. They are generated from the per-user Admin and Billing permissions, so you change who appears in them by changing that person’s permissions, not on this page.