Records each subscription plan change (upgrade or downgrade) for audit trail and reporting. Tracks old/new product, pricing, proration, and the mode used.
Property
Value
API Name
s_c__Subscription_Change__c
Label
Subscription Change
Plural Label
Subscription Changes
Type
Custom Object
Fields
Field Label
API Name
Type
Required
Description
Changed At
s_c__Changed_At__c
DateTime
No
When the customer initiated the plan change. For upgrades this equals Effective_Date. For downgrades this is when they requested it, while Effective_Date is when it takes effect (next renewal).
Direction
s_c__Direction__c
Picklist
No
Whether this was an initial signup, upgrade, or downgrade.