Update your profile

Use this process to keep your own contact details current in the StoreConnect support portal. The support team uses these details when they follow up on your cases.

Update your details

1. Sign in to the support portal and go to My profile.

2. Update any of the following:

   • First name and Last name — both are required.
   • Phone and Mobile — the numbers support can reach you on.
   • Title — your job title.
   • Bio — a short description shown alongside your name in support replies.
3. Select Save changes.

Your updated details appear immediately on My profile.

Changing your email address

Email is read only. Your sign-in email is locked once you have signed in, because it is the address your single sign-on provider authenticates. To change it, contact support through Log a case.

Updating your company’s details instead

My profile covers only your own details. Your company name, website, and Salesforce production Org ID are on a separate page, covered in Manage your company details.