Update your billing details

Use this process to keep your billing details current. The Invoice email matters most: it is where invoices and statements are sent.

Before you start

You need the Billing permission on your portal user. If the page is not available to you, ask an admin at your company to grant it. See Manage who can access the support portal.

Update your billing details

1. Go to Billing.

2. Enter or edit Financial information:

   • Tax number (ABN / VAT / GST) — your tax registration number.
   • Company / business number — your company registration number.
   • Business entity type — your legal structure, such as Privately Held or Nonprofit Organization.
   • Banking details — the account for receiving payments or refunds.
3. Enter or edit the Billing address with the address of your legal entity: Street, City, State / region, Postal code, and Country.

4. Enter or edit the Accounts payable contact details, which is where invoices, statements, and billing information are sent:

   • Contact name
   • Contact phone
   • Invoice email

   :::warning Make Invoice email a monitored address, ideally a shared finance mailbox rather than one person’s. Invoices and statements go only to this address. :::

5. Select Save changes.

Your changes appear immediately on the page.

Find your invoices and payments

Invoices & payments at the bottom of the page is where your billing history appears. If it is empty, nothing has been billed against the account yet.

For a copy of an invoice, or a question about a charge, email accounts@storeconnect.com.

How the charges are calculated

This page records who StoreConnect bills and where. For what you are charged and when, see StoreConnect fees and billing structure, and Track your shared success fees for order volume and the fee on it.