Track your shared success fees

Use this page to see exactly which orders your shared success fee was calculated on. Every order counted appears here with its own fee, so the total can be reconciled line by line against an invoice.

For how the fee itself is defined and when it is charged, see StoreConnect fees and billing structure.

Review your orders and fees

1. Go to Shared Success.
2. Set From and To to the period you want.

3. Narrow the results if you need to:

   • Search by order reference, number, or domain.
   • Filter by store to limit the view to particular stores.
   • Include test orders to show orders placed in test mode, which are excluded by default.
4. Select Group chart by to set the trend chart interval: Day, Week, Month, Quarter, or Year.
5. Select Apply filters.

Four totals update for the period you selected: Orders, Order amount (local), Order amount (USD), and Shared success fee. Select Reset to clear the filters.

Each order in the table shows its date, reference, store, currency, order total in both the store currency and USD, the shared success rate applied, and the resulting fee.

:::note Orders are converted to USD at the time of the sale, which is why the local and USD columns do not track a single exchange rate across a period. :::

Export the orders to a spreadsheet

1. Apply the filters you want the export to cover.
2. Select Export CSV.
3. Select Email me the export.

The export is queued and a download link is emailed to you. Links are password protected and expire after 24 hours. Past requests are listed under Recent exports with the date requested and the number of rows, and an expired file shows as removed.

Dispute an order

Dispute an order when you believe shared success should not have been charged on it, for example a duplicate order or one that was never fulfilled.

1. Find the orders in the table, using the filters to narrow the list.
2. Select each order you want to dispute.
3. Select Dispute, which shows how many orders you have selected.
4. Review the selected orders and select Submit dispute.

Your dispute is submitted to the StoreConnect accounts team, who follow up directly.