Connect POS printers

:::note This article covers connecting printers on the browser-based POS (desktop/web), which uses USB via the WebUSB API. If you are running POS on our Android native app, printers are discovered via the native printer screen and also support Bluetooth, Wi-Fi, and LAN connections. :::

Before you can set up the receipt or label printer:

• Set up the register
• (If applicable) Set up a label template
• (If applicable) Set up a receipt template

Connect printer hardware

1. Sign in to the register.
2. Select Settings in the sidebar menu.

3. Select the type of printer you are connecting: Label or Receipt.

   

4. Select the template you want to use.

   

5. Check that a green tick appears next to the template.

6. Select Connect. A device picker opens. Select the device you want to connect.

   

7. Select Connect.
8. Repeat from step 3 for each printer type.

Once they are connected, you should be able to see the ‘Connect Cash Drawer’ button. This controls whether the cash drawer opens after a payment transaction. You can pick which payment methods trigger the cash drawer to open. E.g. So it doesn’t unnecessarily open after a card payment, but does after a cash payment. You can also turn the cash drawer feature off completely.

For full cash drawer setup, including adding an Open Cash Drawer button to a POS menu and troubleshooting a drawer that does not open, see Cash drawers.

Install printer driver on windows devices

If you are using a Windows device as a POS register, your receipt and label printers need to be configured to use the WinUSB driver.

The easiest way to do this is to use a tool called Zadig https://zadig.akeo.ie

1. Download Zadig.
2. Click Options > List All Devices
3. Select your receipt printer in the dropdown list
4. Make sure WinUSB driver is selected as the replacement drive and then select Install Driver.
5. Repeat for your label printer.

The printers now connect normally to the register, and a green tick appears next to each connected device in Settings.